Gary originated in South Yorkshire and spent most of his working life in public service. Helen was born in Oxfordshire and spent most of her career in the health and social care sector.
Gary and Helen are a husband and wife team who have together travelled extensively over the years. The general aim of their trips away was to relax, unwind and get away from the general humdrum of daily life, but all too frequently, their experiences fell far short of their expectations and they would return home not only feeling more tired, but irritated by the lack of high quality service and poor accommodation.
Once home, Gary and Helen would find themselves relaxing and feeling blessed by their own home surroundings. They had invested heavily in their luxury bed and showering facilities and as a qualified Chef Helen could easily rustle up a satisfying meal for them both. After so many disappointing stays away, it wasn't long before they reached the conclusion that they were already on holiday at home. This conclusion inspired Gary and Helen's thinking and the vision for Millstone House B&B was born. They dreamed of building their own bespoke bed and breakfast and couldn't think of anywhere better than to build it in Staindrop, where they had lived for more than 16 years.
Gary and Helen project managed the building of Millstone House to their own specifications and design based on their mission that every detail matters. They have been running Millstone House since late 2018 and have developed the ability to stand in the shoes of their guests. They have created a high end, luxury B&B where guests can really feel at home. With large comfortable super-king sized beds, fabulous ensuite facilities and a fantastic selection of cooked breakfast options to easily satisfy even the most discerning tastes.
Millstone House has a tranquil and relaxing environment, where guests find it easy to unwind. Gary and Helen really care about the guest experience and to them every detail really does matter. Incorporating a process of continuous review into their everyday practices, they seek out the views and opinions of their guests and make changes to enhance the overall guest experience.
Guest reviews and other forms of feedback have all been very encouraging and Gary and Helen are delighted that Millstone House B&B has been shortlisted for the B&B of the Year 2020 in the North East England Tourism Awards 2020. They are also very proud to have been selected as finalists in this years Teesdale Awards in the Best New Business category.
Gary and Helen feel privileged to live in such a beautiful part of the English Countryside and hope that guests too will discover and appreciate all that County Durham has to offer, and perhaps create their own special memories here.
They pride themselves in delivering a great guest experience at Millstone House where every detail matters. Millstone House guests can expect a good night's sleep in comfortable super king sized beds and an invigorating shower. To top it all off, a well prepared and presented breakfast awaits, using the finest produce.